Returning goods bought in the online shop is possible, if it meets the following requirements:

- the goods are returned within 14 days after the purchased goods were delivered

- the goods are unused and not damaged

- the goods are returned in the original packaging (including labels, accessories and associated documents)

- maximum 1 return per purchase is accepted

THE ATELJE reserves itself the rightto refuse to refund the corresponding amount of the returned goods, if it considers the goods to be used or damaged by debt other than by THE ATELJE or the supplier of the delivery. The burden of proof relies on the customer.

Goods must be returned to THE ATELJE in perfect condition accompanied by the return form.
Make sure all goods are in exactly the same condition as you received them, including tags and attached seals.
All shoes can only be tried on a carpeted surface until you have decided to keep them.
Shoes should be returned in their original, undamaged shoe box as this is considered to be part of the delivered goods.
Please make sure to return the shoes and shoe box inside another solid carton box in order to not damage the original packaging.

- Notify the customer service centre by e-mail of your wish to return goods

- You will receive instructions

- Always mention the full description and reference of the goods and the reason for the return on the return document

- Attach the order confirmation you received by e-mail and the return document to complete the package

- Send the goods to the return address, the shipping costs for returns are not paid by THE ATELJE, but by the buyer/returner.

- Non-stamped shipments or COD shipments will be refused

- When your returned goods have been approved by THE ATELJE, your order will be refunded in due course

- Please send the package to the adress provided by mail.

For sales and promotions, no returns are possible.